Please email us at support@tryblossom.com and we will get back to you within 48 business hours (not including holidays).
You can also call us at 512-761-6206, however, for urgent matters, please email us first, as our phone support is very limited.
Our support hours are Monday-Friday 10am-5pm CT.
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*If you are contacting us about your order, please note: All orders are shipped with tracking information, if for some reason your order's tracking does not update for 15 business days or longer, as per DHL/USPS policies, It will be considered lost and we will reship your order at our expense. As per DHL/USPS, we must wait 15 business days before we can file a lost package claim.
*If you received a damaged product, please email us at support@tryblossom.com with a photo of the damaged item + shipping box within 48 hours of receiving your package so we can replace it. If your order was left outside for more than 48 hours, we are not liable for any melted or leaking products unless it was caused by a broken jar. *Blossom Essentials does not refund orders for packages that are lost or stolen.
*If your order was returned to sender, we do not refund shipping charges incurred.
Frequently Asked Questions
GOt questions? We've got the answers.
What payment methods do you accept and is my information secure?
Are your products made in the US?
Where are you located?
Do you test on animals?
Shipping & Returns
My products arrived damaged, what should I do?
What is your return policy?
Where do you ship?
I received a delivery notification but my package is missing.
Where is my package?
Do you ship orders to the UK & EU? If so, how will orders be shipped?
My order was returned to sender. What can I do?
How long will it take to receive my order?
What are your shipping costs?
Can I edit or cancel my order after it's been placed?
Subscriptions
Can I cancel my subscription order after it's already been placed?
How do I cancel my subscriptions?
How do Blossom subscriptions work?
Blossom Ingredients
Ingredients matter.
That’s why we believe you should know exactly what’s in your products 一 without the hassle of investigating a website to uncover hidden lists.
We don't just research our ingredients, we scrutinize them. We study, analyze, and examine them to ensure each one is clean, non-toxic, and gentle for all skin types, even the most sensitive and irritable.
